Privacy Policy
Privacy & Cookie Policy
Effective Date: 1 January 2022
Last Updated: 8 March 2026
Spring Elizabeth Ltd trading as St Elizabeth’s House (“we”, “us”, “our”) operates the website https://stelizabeths.co.uk (the “Service”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.By using our website you agree to the collection and use of information in accordance with this policy.
Who We Are
Data Controller
Spring Elizabeth Ltd trading as St Elizabeth’s House
30 Longbrook Street
Plymouth
PL7 1NJ
United Kingdom
Email: enquiries@stelizabeths.co.uk
Phone: +44 (0)1752 344840
We are responsible for determining how your personal data is collected and used.
Information We Collect
We may collect personal information when you interact with our website or services.
Personal Data
This may include:
First name and last name
Email address
Telephone number
Postal address
Booking or reservation details
Event or wedding enquiry information
Marketing preferences
Usage Data
We may automatically collect information such as:
IP address
Browser type and version
Pages visited on our website
Time and date of your visit
Time spent on pages
Device identifiers
This information helps us understand how visitors use our website and improve the user experience.
How We Use Your Information
We may use your personal data to:
Provide and maintain our website and services
Process restaurant, hotel or event enquiries
Respond to enquiries or requests
Manage reservations and bookings
Improve our website and services
Monitor website usage and security
Send marketing communications where you have provided consent
Comply with legal obligations
Legal Basis for Processing
Under UK GDPR we rely on the following legal bases:
Consent
When you subscribe to our mailing list or agree to receive marketing communications.
Contract
When processing enquiries, bookings or event arrangements.
Legitimate Interests
To improve our services, website functionality and customer experience.
Legal Obligations
To comply with accounting, tax and regulatory requirements.
Marketing Communications
If you sign up to our mailing list we may send you emails relating to:
News and updates
Special offers
Events and promotions
Restaurant or hotel announcements
You may unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies are small files placed on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off.
Examples include:
Security cookies
Session management cookies
Website functionality cookies
Analytics Cookies
These cookies help us understand how visitors use our website so we can improve performance.
They may collect information such as:
Pages visited
Time spent on pages
Website navigation behaviour
We may use tools such as Google Analytics for this purpose.
Preference Cookies
These cookies allow the website to remember your preferences such as language or region.
Marketing Cookies
These cookies may be used to deliver relevant advertising and track marketing campaign effectiveness.
Managing Cookies
When you first visit our website you will be presented with a cookie consent banner allowing you to:
Accept all cookies
Reject non-essential cookies
Manage cookie preferences
You can also control cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy.
Typical retention periods may include:
Booking and financial records: up to 7 years for legal and accounting purposes
Marketing data: until you withdraw consent or unsubscribe
Website analytics data: typically 26 months or less
Sharing Your Data
We may share your personal data with trusted third-party service providers who assist us in operating our website or services, including:
Website hosting providers
Email marketing services (e.g. Mailchimp)
Booking and reservation systems
IT support services
Payment processors
These providers process data only on our behalf and are required to keep your information secure.
We do not sell or rent personal data.
International Data Transfers
Some third-party service providers may process personal data outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are implemented to ensure your data remains protected.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK GDPR you have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Restrict the processing of your data
Object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.
Children's Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page and the “last updated” date will be revised.
We encourage users to review this policy periodically.
Contact Us
If you have any questions about this Privacy & Cookie Policy or your personal data, please contact us:
St Elizabeth’s House
30 Longbrook Street
Plymouth
PL7 1NJ
United KingdomEmail: enquiries@stelizabeths.co.uk
Phone: +44 (0)1752 344840
Website: https://stelizabeths.co.uk/contactus