Wedding Terms & Conditions

EXCLUSIVE USE

For exclusive use all rooms must be reserved. Rooms can be paid by the individual wedding guests but need to be guaranteed by the event client. Exclusive use runs from 2.30pm on the day in question to 11am on the following day.

CIVIL CEREMONIES

Civil ceremonies are held in the Beatrice Room or the restaurant. We cannot guarantee the availability of the Registrar. Clients will need to call their office direct and book.

OPENING TIMES

Monday, Wednesday and Thursday: 9am – 5pm
Tuesday: 9am – 6pm
Friday: 9am – 4.30pm

REGISTRAR

Plymouth Register Office
Telephone: 01752 268 331

NB: Not more than 12 months notice can be given of your wedding at your local Register Office.

CONTRACT TERMS

Your booking at St Elizabeth’s House is subject to you having accepted our terms and conditions as detailed in the contract which you need to sign and return to confirm your booking. Payment of your confirming deposit will be taken as your acceptance of our terms and conditions.

INSURANCE COVER

We strongly advise that clients take out adequate insurance to include all costs arising from cancellation.

CANCELLATION CHARGES

Due to the exclusive use of the premises and whilst every endeavour will be made to re-book the venue, in the event that this booking or any part of it is cancelled or reduced, clients will still be liable for 75% of the total cost of their booking calculated on the numbers stated in the initial booking. Payment is due 14 days after cancellation.

Should the property be re-booked any net revenue will be deducted from the client’s amount due.

Any amounts paid or due to be paid by the clients, including cancellation charges, will only be refunded to the amount of net profit and cost recovery that we have been able to recoup from potential re-let. Once a booking is confirmed the deposit is not refundable.

Our payment terms are as follows:

DUE DATEITEMAMOUNT
To reserve a dateProvisional booking 7 daysNo cost
On confirmed reservation of dateReservation fee
(non-refundable)
£2000 - entire w/e
£1000 - Saturdays
£1000 - other days
9 months prior to weddingAdditional £1000
4 months prior to weddingFull balance to be paid
4 weeks prior to wedding£500 damage deposit
4 weeks prior to weddingDeadline of day or evening guests to be cancelledFull charges apply after this time-scale
On departureBalance/refunds

SUPPLIERS

We ask that all deliveries by suppliers are made and removed within the exclusive use period. The hotel does not accept any responsibility for any goods provided by a third party while they are on the premises. We will not allow any of the following items from suppliers: LOVE letters, Bouncy Castles, Fireworks. LED dance floors are allowed if provided by the hotel’s recommended supplier. Table Additions – Place cards, favours etc should be delivered in labelled bags one per table. Your wedding coordinator will advise the best time to drop these off with us. The day after the wedding it is your responsibility to ensure all wedding decorations are collected. The hotel will help to collect the items together but cannot be responsible if any items are missing.

GIFTS

Gifts brought to the reception will initially be taken to the Bride & Groom’s room unless we are instructed otherwise. We cannot take responsibility for these.

MUSIC AND AMPLIFICATION

All bands and discos are required to ensure that no disturbance is caused to our neighbours. In keeping with this the volume is to be kept at a reasonable level at all times and no live music is permitted after 11.30pm. Thereafter on exclusive use events background music is acceptable until 1.00am. All musicians and equipment must leave the premises by 1.30am.

BURNING YOUR OWN CDS FOR THE CEREMONY OR RECEPTION BACKGROUND MUSIC

If clients are going to do this they should please do so at the slowest burn speed possible and burn no higher than speed 4. It is a good idea to play the CD through before the ceremony. The CD cases should be labelled with clients name and date of wedding. We do not take responsibility for copyright issues and clients should ensure that they have covered this appropriately before copying music to disc.

STREAMERS / PARTY POPPERS

These are not permitted.

TOASTMASTER / MASTER OF CEREMONIES

Clients are asked to designate someone (e.g. Best Man or Usher) to act as a liaison for our own Restaurant Manager.

CONFETTI

We only allow bio-degradable petal confetti for use at the ceremony; clients & guests will not be permitted to use any other form of confetti anywhere on the premises.

DAMAGE DEPOSIT

Any damage caused by the guests are the responsibility of the client and up to £500 of the cost of rectification will be deducted when the damage deposit is refunded. The damage deposit needs to be paid with the balance of the estimated cost, 3 months prior to the event.

RESERVATION DEPOSIT

The initial date reservation deposit is non-refundable if the wedding is cancelled. Payment of the reservation deposit is deemed as client’s acceptance of our terms and conditions as detailed herein.

CANDLES

Candles may be used but at the client’s own risk and adequate holders must be provided for them. Clients should make every effort to ensure that candles do not cause any harm or damage that they may later be liable for.

OVERNIGHT ACCOMMODATION

Clients should allocate the rooms to their guests. Should anymore than 2 persons be allocated to a room, an additional charge of £ 15 will be levied for each person’s bed (this includes breakfast). We have spare camp beds (for children under 12 years old) travel cots, clients should detail on the Accommodation Schedule if they require additional camp beds or cots.

Check in for Wedding Guests is from 3.00pm and check out is at 11.00am.

Any rooms not paid for by guests will be the responsibility of the client, although names and contact details for all guests need to be provided by the client for confirmation purposes.

PREMISES LICENSING

St. Elizabeth’s House has a 24 hour hotel liquor license. For Weddings, the bar will close at midnight Monday-Sunday. Beyond this time, hotel residents are welcome to purchase drinks and charge them to their bedrooms, but no other form of payment will be accepted at the bar after hours.

TRANSPORT AND TAXIS

Clients should note, and advise guests accordingly, that it is difficult to book taxis during the evening. Taxis should be booked well in advance. For clients’ convenience we can provide local taxi numbers but they should note that we accept no responsibility for non-arrival etc of these taxis. Clients should advise all guests that only residents may leave their cars overnight. With advance notice we may be able to allow other guests to leave their cars overnight but they must be removed by 11am the following morning. Keys to any cars left over night by non-residents should be left at reception.

VISITS

Visits by suppliers, friends and family must all be by prior appointment only due to our exclusive use commitment. Since some events are booked at short notice, it may be necessary to reschedule such visits.

GRATUITIES

Tipping is entirely at your discretion and will be distributed amongst all staff members.

CARS

All cars and vehicles must be driven at no more than 10mph in the grounds.

ROOM CAPACITY

Please note the following limits (both statutory and licensing) on the use of the rooms in the house:

ROOMCIVIL CEREMONIESRECEPTIONS
Beatrice Room6040
Restaurant9562
Marquee-140

SMOKING

Smoking is not permitted anywhere within the building. This applies to all reception rooms and bedrooms and outbuildings. Failure of you or your guests to adhere to this policy will incur charges against your damage deposit plus any damage caused as a result of smoking.

PETS

We are unable to provide accommodation or provision for pets, but there are kennels nearby that we can introduce clients to.

CHILDREN

Children are welcome at St Elizabeth’s, although due to the nature of the property, the age of its surrounds and the proximity of water they should be accompanied at all times if under the age of 12. The safety of children staying at St Elizabeth’s is wholly the responsibility of their parents/guardians.